Complaint Policy
How to report issues, concerns, or violations on HeyHoney.
Our Commitment
HeyHoney is committed to maintaining a safe and respectful environment for all users. We take all complaints seriously and investigate them promptly. This policy outlines how you can report concerns and what to expect from our review process.
What You Can Report
Content Violations
Inappropriate content, copyright infringement, or content that violates our terms of service.
Technical Issues
Bugs, errors, payment problems, or other technical difficulties with the platform.
Account Issues
Unauthorized access, billing disputes, or account-related concerns.
Privacy Concerns
Data privacy issues or concerns about how your information is being handled.
How to File a Complaint
Email Us
Send a detailed description of your complaint to complaints@heyhoney.ai
Please include:
- Your account email (if applicable)
- Date and time of the incident
- Detailed description of the issue
- Screenshots or evidence (if available)
- Any relevant URLs or character names
Our Review Process
Acknowledgment
We'll confirm receipt of your complaint within 24 hours.
Investigation
Our team will review your complaint and gather necessary information.
Resolution
We'll take appropriate action and notify you of the outcome within 5-7 business days.
Confidentiality
All complaints are treated confidentially. We will only share information with parties directly involved in resolving the issue. Your privacy is important to us, and we handle all reports with discretion.